About – BPO Uganda

About Us

Our Vision for ITES-BPO

Uganda is positioning itself as a leading destination for Information Technology Enabled Services – Business Process Outsourcing (ITES-BPO) in Africa. With a young, English-speaking population and a growing ICT infrastructure, the country sees ITES-BPO as a key driver of economic growth and youth employment.

The government’s vision is to build a Knowledge-Based Uganda, a society where ICT powers development, governance, and opportunity.

The Role of NITA-U

To drive this vision, the government established the National Information Technology Authority – Uganda (NITA-U). Our core mission is to improve the efficiency of public service delivery through the smart use of technology and to make Uganda a vibrant and competitive BPO destination.

Our Values

Why We Exist

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Policy-Backed Growth

Backed by a national BPO policy and strategic vision under NITA-U to grow a sustainable BPO ecosystem.

Workforce Empowerment

Empowering youth with market-relevant skills for jobs in service & tech fields.

Startup Support

Dedicated workspaces, incubation programs, and mentorship for early-stage BPO businesses.

Govt-Private Collaboration

Aligning ministries, partners, and private firms to grow Uganda’s outsourcing potential.

National Impact

Creating jobs, reducing poverty, and enhancing digital service delivery across sectors.

Global Competitiveness

Positioning Uganda to serve regional and international markets with quality ITES-BPO services.

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Melani North

Designer

What we offer

Driving BPO growth through training, support & smart infrastructure.

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BPO Strategy & Governance

Guiding the industry with policy, standards, and oversight.

Investor & Startup Support

Resources and mentorship to grow BPO businesses.

Accredited Skills Training

Equipping youth with in-demand digital and BPO skills.

Digital Infrastructure Access

Reliable connectivity and tools for service delivery.

240-Seat Incubation Centre

A dedicated space for startups to launch and scale.

Talent Pipeline Development

Connecting skilled workers to real employment opportunities.

Collaborated with over 800+ trusted worldwide partners